Return and Refund Policy
Travel Plaza · Thane, Maharashtra · updated August 2026
Return and Refund Policy
Returns run for 10 days from delivery, for a bag that has not been used.
Damage in transit is a separate, faster route with a 48 hours window.
Wrong size for your airline
This is the commonest reason a bag comes back, and it is accepted like any other change of mind —
within 10 days, unused, tags on. That is precisely why the shipping page tells you to
order several days before you fly rather than the night before: with the bag in front of you there is still time
to measure it, send it back and take a different size.
Damaged on arrival
Tell us within 48 hours of delivery with photographs of the carton as it arrived and
of the bag. Keep the packing until the matter is closed — a carrier claim is decided on the carton as much
as on the contents. We replace the bag or refund it in full, including any shipping paid, and we arrange the
return collection ourselves.
Cracks, broken wheels, a handle that will not lock, split zips and torn fabric are damage. Light surface marks
on a hard shell from transit are not; every hard case picks those up, and a case that has been through an airport
once will have a great many more.
Changed your mind
Write to care@travelplaza.shop with the order number. We issue a return authorisation
within 1-2 business days with the address to send it to. Please do not ship anything back
before that — an unannounced parcel cannot be matched to an order. Return postage on a change-of-mind
return is yours; on a damaged, faulty or wrong item it is ours.
A used bag cannot come back. A case that has been packed, checked in and
collected off a belt is no longer new, and we cannot resell it as new. If you are unsure about a size, measure it
empty at home before anything goes into it.
Refunds
Once the return reaches us and has been checked, a refund is issued to the original payment method within
5-7 business days. A UPI payment goes back to the account it came from. A Cash on Delivery order is
refunded by bank transfer to an account in the name of the person who placed the order, and for that we need the
account details in writing. How quickly the money then appears is up to your bank.
Tax
Not registered for GST — a small online retailer whose turnover stays under the applicable
registration threshold in India. GST is not charged separately and no GST tax invoice with a registration number
is issued. The listed price is the amount payable.
Related
Shipping Policy ·
Cancellation Policy ·
Payment Policy · Contact us
Exchanges
We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.