Cancellation Policy

An order can be cancelled at no cost any time before it is handed to the carrier. After that it
becomes a return, and the Return and Refund Policy applies.

How to cancel

Write to care@travelplaza.shop with the order number and the words “cancel
order” in the subject line, or call during Customer service: 9:30 AM – 10:00 PM IST, daily. We confirm in writing. A cancellation that is not
confirmed by us has not happened, so please do not assume it from an unanswered message.

Cancelling because the trip changed

Trips move and get cancelled, and if that happens before your order ships, tell us and we will cancel it
rather than send a bag nobody now needs. Once the carton is with the carrier the option is gone and it becomes a
return instead.

After dispatch

Refuse the delivery, or accept it and start a return within 10 days. On a refused
Cash on Delivery order nothing has been paid, so there is nothing to refund; on a refused prepaid order the
refund is issued once the carton is back with us.

When we cancel an order

We cancel from our side, and tell you why, when an item turns out to be out of stock after the order was
placed, when a delivery address is incomplete and cannot be confirmed, when repeated delivery attempts fail, or
when an order looks fraudulent. A prepaid order cancelled by us is refunded in full within
5-7 business days.

Tax

Not registered for GST — a small online retailer whose turnover stays under the applicable
registration threshold in India. GST is not charged separately and no GST tax invoice with a registration number
is issued. The listed price is the amount payable.

Related

Return and Refund Policy ·
Shipping Policy ·
Payment Policy · FAQ